Very seldom I come across a business that inspires me to leave feedback or comments. With that said, I want to give the team at Flostate Auto Diesel a 5 star score. From my first impression of the cleanest and most organized shop I have ever seen, a beautiful and warm smile that greeted me when I walked in, great follow up and updates of my repairs, delivery as promised, and most importantly the honesty that this business demonstrated. I brought in a F150 for some routine maintenance and some transmission service. I mentioned to Joshua that I could hear a ticking sound coming from the valve train and he agreed. I was prepared for a diagnosis that included probably the replacement of one or more rocker arms or maybe worse. Instead I was informed it was just a loose spark plug. Other shops could have told me I needed to have much more extensive work done. Honesty is a rare form of customer service that has been vanishing on many forms of industries and trades. Do not think about it twice. If you want GREAT customer service and a touch of old school values, this is the best place for you to bring your truck. Congratulations to all of you at Flostate Auto Diesel! Thank you! *** As if what I just told you wasn’t enough, as I sit and write this review I received a call from Flostate to follow up and make sure my truck is running great. What else can you ask for!!!
Eli - First, we want to thank you for trusting us to repair your truck and we were so happy when it was discovered that the fix was not as anticipated. It was refreshing to tell you that it was going to be much less than expected. Second, your comments meant a great deal to us and for you taking the time to write them. Our customers, customer service and our reputation mean everything. We hope to have you as our customer for many years to come. Again, we thank you so much and look forward to seeing you again!
- FloState Auto Diesel Repair